General Terms and Conditions for e-commerce

1. General

1.1 These general terms and conditions (the “Terms”) apply when you as a consumer (“the Customer”) place an order via the website www.sanghalsa.se and associated pages (“the Website”). An agreement is entered into between you as a consumer and Hälsa Sängar AB, org. 559060-9615, hereinafter “Hälsa”.

1.2 In order to make a purchase through the Website, the Customer must accept these Terms. By accepting the Terms, the Customer undertakes to comply with the Terms in its entirety, and agrees that he has taken part in the information about personal data and consented to the use of cookies according to the Hälsa Integrity Policy, which is an integral part of these Terms, see below.

1.3 Hälsa does not handle cash purchases for people under 16 and credit purchases for people under 18. Customers under the age of 18 must have the attorneys’ approval.

1.4 Hälsa reserves the right for any image and writing errors on the Website. The Website, as well as all content on it, is owned by Hälsa or its licensors. The information is protected by, among other things, intellectual property and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Hälsa.

2. Agreement and order

2.1 An agreement on purchases, for which these Terms and Conditions are applied, is only entered into when Hälsa confirms the Customer’s order in writing and the Customer receives order confirmation from Hälsa. Hälsa encourages the Customer to save this order confirmation for any contacts with Hälsa afterwards.

2.2 Hälsa endeavors for the Customer to receive order confirmation no later than three hours after Hälsa has received an order. However, if an order is placed on Friday or public holiday, Hälsa will try to confirm this by no later than 10 am the following working day.

3. Customer information etc.

3.1 The Customer confirms that the information that the Customer fills in is correct and fully completed. The customer is responsible for incorrectly completed information. Information on Hälsa’s processing of personal data can be found in Hälsa’s Privacy Policy, which is an integral part of these Terms.

3.2 The Customer shall ensure that no one other than the Customer can use the Customer’s login information. The Customer may not disclose the username and password to any unauthorized person and shall ensure that any document containing user name and password information is stored in such a way that the unauthorized person cannot access the information. The Customer shall immediately notify Hälsa if it is suspected that unauthorized persons know the Customer’s password. The customer is responsible for all purchases made with their login information if such notification is not made.

3.3 If Hälsa suspects that the Customer is abusing his or her user account or login information or otherwise violates the Terms, Hälsa is entitled to suspend the Customer. Hälsa also has the right, for whatever reason, to assign the Customer new login information.

4. Prices, fees and payment

4.1 When ordering through the Website, the prices stated on the Website apply. All prices are quoted in Swedish kronor and include VAT. Prices do not include invoice or freight charges, which are stated separately.

4.2 The customer can pay his order by invoice, card payment or by installment. For each order there is the applicable freight charge, which is stated on the Website You can read more about Hälsa’s payment method here.

4.3 In the case of specially ordered goods for which the right of withdrawal does not apply, Hälsa reserves the right to refuse or retain up to 50% of the order value in the event of cancellation, depending on how far the order has come in the manufacturing process.

5. Shipping, delivery and collection of goods

5.1. HOME PACKAGE – Home delivery (small packages)
Packages weighing less than 20 kg can be delivered to your home.
You will be called or texted 30 minutes before home delivery.
Price: 249 kr

5.2. STANDARD – Home delivery (large packages)
When your order has arrived at the local terminal, you will be contacted by the delivery company for booking the delivery day and the appropriate time.
You will be contacted by the delivery company or receive a text message 30 minutes before the goods arrive (within the agreed time) ..
The product is delivered to the site boundary (gate, gate or garage driveway). *
Price: 495 kr

5.3. SMOOTH – Home delivery with Carrying
When your order has arrived at the local terminal, you will be contacted by the delivery company for booking the delivery day and the appropriate time.
You will be contacted by the delivery company or receive a text message 30 minutes before the item arrives (within the agreed time).
The item is delivered to your home. *
The product with packaging is carried into the room of your choice.
Price: 995 kr

5.4. To think about before delivery
Have a free walkway to the bedroom. Check accessibility in stairs and the like.
You are responsible for the property in your home. Prevent damage by protecting delicate floors and stairs, also removing trinkets and the like. The delivery staff is not able to remove the shoes for safety reasons.
If this is not fulfilled, we reserve the right to cancel the delivery and return on another occasion. You will then be charged for both delivery occasions.

5.5. To think about during delivery
On the delivery date you should be at home and reachable by phone within the agreed delivery interval. If delivery is not possible because you have not been reachable, a fee will be charged.
Check that you have received the correct number of packages and that nothing is damaged or dirty. If something is not right, this is recorded on the carrier’s shipping note and reported to Hälsa’s customer support within a week. Pictures of the damage should be attached.

6. Right of withdrawal

According to the law on distance contracts and agreements outside business premises, you as a customer have 14 days right of withdrawal. This means that you have the right to cancel your purchase by notifying Health within 14 days of receipt of the ordered product (the withdrawal period) or from the day you received the last product in an order for several products in your possession. You can exercise your right of withdrawal immediately after your purchase and thus do not have to wait for the withdrawal period to start running.

The right of withdrawal does not apply to goods with a broken seal that cannot be returned due to health or hygiene reasons (for example, duvets, pillows, towels, mattress covers, bed mattresses, duvet covers, pillowcases, sheets). If a product has been sealed, you may not break the seal if you wish to exercise your right of withdrawal. The right of withdrawal also does not apply to special orders, that is, an item made according to your specific wishes, for example a bed with your own fabric selection etc.
If you wish to cancel the purchase, you must notify us in writing before the cancellation deadline, preferably by using the pre-printed return form that came with your package, or by sending a letter or e-mail to us. You can also fill in and send us the Consumer Agency’s standard form.
When exercising the right of withdrawal, you pay the return freight. Since you are responsible for the product until we receive it, it is important that the product is well packaged, and if possible, in original carton. The product must be sent or returned within two weeks from the date of notification of exercise of right of withdrawal received to Hälsa.

When you cancel your purchase, Hälsa will pay back the amount you paid for the item, including the shipping cost (not to be confused with the return shipping in the paragraph above). If you choose to keep parts of your order, the shipping cost will not be refunded. Refund of the item returned within 14 days.
On the amount to be repaid, Hälsa is entitled to deduct a sum corresponding to the product’s value reduction compared to the original value of the product, if and insofar as such reduction is due to the fact that you have handled the product to a greater extent than is necessary to determine its properties. or function.

7. Open purchase

7.1 In addition to the statutory right of withdrawal in accordance with paragraph 6 above, Hälsa e-commerce offers open purchase of stocked goods for 30 days after the delivery date. The customer must be able to present a receipt and return the goods whole, clean and in original packaging within 30 days. The product must also not have been used or mounted.

7.2 Open purchase does not apply to bed, mattresses or sales, unless otherwise agreed at the time of purchase. In this case, such an agreement must be stated on the Customer’s receipt for open purchase to apply.

7.3 The customer is responsible for the return freight on open purchase and is responsible for returning the Goods in unchanged condition. The customer must return the goods well packaged and in original packaging.

7.4 When Hälsa e-commerce has received returned Inventory goods and found that it is in unchanged condition, Hälsa E-commerce will repay the amount Customer paid for the Inventory returned. Hälsa e-commerce pays back the amount as soon as possible, but no later than 30 days from the date Hälsa e-commerce received the Goods in return. Upon return of Inventory item, the freight charge is not refunded. Hälsa e-commerce reserves the right to refuse the return of an Inventory Product if it turns out that the Inventory is not in unchanged condition. In such cases, Health has the right to return the Inventory Product which has been denied return to the Customer at the Customer’s expense.

7.5 Returns shall be made to Hälsa e-commerce in the manner stated herein and on the following page on the Website

8. Complaint

8.1 The customer always has three years of right to claim for goods purchased from the Hälsa Website.

8.2 The right of complaint covers goods which are incorrect in accordance with the Consumer Purchase Act. Customers who wish to make a mistake in the delivered goods should contact customer service as soon as possible after the fault has been discovered as stated on the Website. The complaint must be made within a reasonable time after the Customer has noticed or should have noticed the error.

8.3 When the complaint has been returned and the complaint has been approved, Hälsa e-commerce will compensate the customer in accordance with current consumer legislation. e-commerce strives for this to happen within 30 days of receiving the e-commerce receipt, but it may take longer depending on the nature of the product. Hälsa e-commerce – reserves the right to refuse a complaint if it turns out that the product is not incorrect according to the Consumer Purchase Act. In the case of complaints, Hälsa e-commerce follows guidelines from the General Complaints Board.

8.4 Hälsa e-commerce is responsible for the return shipping for approved complaints, provided that the return shipping takes place in an agreed manner between the Customer and Hälsa e-commerce.

9. Modification of the Terms

9.1 Hälsa e-commerce reserves the right to make changes to these Terms at any time. All changes to these Terms will be posted on the Website. Changes apply from the Customer having accepted the Terms (in connection with a new purchase or when visiting the Website), or 30 days after Hälsa e-commerce has informed the Customer of the changes. However, e-commerce Hälsa recommends that the Customer keep updated on the Website regularly to be aware of any changes to the Terms.

10. Applicable law and dispute

10.1 In the event of any dispute, Hälsa e-commerce follows the decision of the General Complaints Board. The General Complaints Board can be reached either through the website www.arn.se or address Box 174, 101 23 Stockholm. You can also complain via the EU’s online dispute resolution platform, which you reach via http://ec.europa.eu/consumers/odr/.

10.2 Disputes concerning the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and, with the exception of what is stated in the paragraph above, shall be decided by the general court.

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